Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
To view the help for the latest version of Service Manager, click here

Supporting a URL in a Dashboard

Follow these steps to support a URL in a dashboard: 

1.Log into the Service Desk Console.

2.Click the name of your default dashboard. For example, if you are logged in as a Service Desk Analyst, click on the down arrow next to the words Service Desk Analyst.

3.Click All Dashboards on the bottom right of the drop-down list. The system displays a list of dashboards available to your role.

4.Click the edit icon next to a dashboard.

5.Expand Special Parts in the Dashboard Objects section.

6.Click Display URL  at the bottom of the Special Parts section.

Display URL Icon

7.In the Create New Command Link List Dashboard Part dialog box, do the following:

Create New Command Link List Dashboard Part

a.

In the Name field, enter a name.

b.

Optionally, enter a description in the Description field.

c.

In the Dashboardparts field, select Display URL from the drop-down list.

d.

In the Parameters field, enter a valid URL. For example, {"URL":"http://www.ivanti.com"}.

e.

Click Preview to view your output.

f.

Click Save.

8.Return to the Service Desk Console and view the dashboard containing the URL dashboard part.

URL in Dashboard

If the system cannot display the external URL in another application, it displays an empty page.